According to customer surveys, it only takes one bad experience with a company for a consumer to jump ship. That means that your customer service has to be on point, and remain so despite any vacancies or discrepancies in your work force that may spring themselves on you. If you’ve ever spent an hour sifting through automatic menus, only to be put on an extended hold, you’ve experienced first hand the results of a labor shortage in a customer service department. In order to be ready to meet customer demands, periods of heavy call volume may need extra representatives. Thankfully, we offer solutions to any shortages in your call center or customer service department in Philadelphia, New Jersey, and Delaware. Attrition and turnover can be big problems in this industry, and the sometimes odd hours and disgruntled customers can make employee retention difficult. We understand this, and have pre-selected candidates who are reliable and experienced.
Customer Service Representative
Contact Center Agent
Telephone Service Representative